Customer Services

Email:
Customer Services

Telephone:   0845 450 3607
Fax:              0845 450 3609


Returns Address:
SCLonline
Unit 11, The Merlin Centre
County Oak Way, Crawley
West Sussex
RH11 7XA

Download RMA Form Here

PC Warranty & Fault Reporting Details

STANADRD RETURNS PROCEDURES

Please follow the guidelines below to ensure a fast and efficient turnaround of faulty product.

Please obtain an RMA form from the link above. This should be fully completed ensuring all fields are completed correctly with relevant details. Only five different product lines per Request form are accepted. All the details required for this form can be found on your invoice, dated the same date the products are despatched from SCL Online.

On receipt of the completed form our technicians will try to recreate the fault as described. It is therefore important that as much information regarding the fault should be included on the form.

A telephone call with our customer services team often solves problems without the need for returning product. In some cases you may be contacted to clarify fault diagnosis. If this fails to solve the fault an RMA No. will be issued.

The alleged faulty product is then returned to SCL Online by the customer with the RMA No. clearly visible on the outside of the transit packaging.

Please note:
The RMA No. given is valid for 14 days from date of issue. Goods returned after the 14 day period will be refused.
SCL Online take no responsibilty for chasing incomplete or incorrectly completed request forms.
Any items received not notified on the RMA form will be rejected and require collection at the sender's cost.
Do not return faulty product with cables, manuals, etc. SCL Online take no responsibilty for lost cables, manuals, etc. All replacement product will be returned as bare product.
Any products received by SCL Online damaged due to misuse or poor packaging will be void warranty and rejected and require collection at the sender's cost.
PLEASE NOTE IF THE RMA NUMBER IS NOT VISIBLE ON THE OUTSIDE OF THE TRANSIT PACKAGING THE GOODS WILL BE REFUSED.
Please ensure all returned product is sufficiently packaged otherwise you will risk voiding your warranty(SEEK ADVISE FROM YOUR COURIER IF UNSURE).

On receipt of the product our technicians will again try to recreate the fault. If confirmed faulty the product will be replaced from stock and returned to the customer. If no fault is found with the product an email/call will be made to the customer. A call will also be made if the product that needs replacing is out of stock.
The procedure is targeted to be complete within 48 hours of receipt of goods.

SCL Online offer a 1 year warranty only on all products unless otherwise specified. Some products may carry an additional manufacturer’s warranty, which at SCL Online's sole discretion, we may accept back and return to the manufacturer on behalf of our customers. If product is accepted back that is outside of the SCL Online warranty, SCL Online accept no liability for the allegded faulty product. Upon return to the manufacturer, if the product is found not to be faulty or the warranty is void due to customer damage or some other reason, manufacturers may issue a charge for engineering time and carriage return. This charge will be transferred to the company returning the product. Examples of faults that will be deemed as customer damage are broken connectors and bent pins. This sort of damage will void a warranty regardless of what the alleged fault may be. This sort of damage will also void any warranty that SCL Online offer, even within SCL Online's 1 year warranty period.

If you require the alleged faulty product to be returned to an address other than to the normal invoice address, you must specify this on the email to SCL Online, otherwise all products will go to the normal invoice address.